Kenji Higuchi: Applying effective interviewing skills to uncover patient expectations

There is only one chance to make first good impression. The first patient consultation therefore plays an important role in order to adequately perform the initial patient interview, medical examination, the diagnostic evaluation and discuss logistic information such treatment plan, alternatives and processes etc. Dr Higuchi reviews various aspects of how to establish and maintain a positive doctor-patient relationship and how to uncover patient's expectations and concerns, such as eg providing undivided attention and a comfortable, privacy environment, being aware of power differential and practicing humility, taking time and listening carefully to the patient, assuring the treatment process is collaborative. Dr Higuchi summarizes and conludes that trust is the most critical element in the doctor-patient relationship.